Refund Policy

Last updated: October 29, 2026

We make every effort to ensure a high level of service and comfort for each Guest. Due to the prior reservation of the date, preparation of the premises and materials, and organization of work, refunds are not possible in all cases.

In the following cases, refunds are not possible:

• The Guest was late for the massage or did not show up at the reserved time without prior notice;
• The Guest voluntarily canceled the massage after it had started;
• The massage was interrupted due to a violation of the Regulations;
• The Guest was under the influence of alcohol, drugs, intoxicants, or other psychoactive substances;
• The Guest engaged in offensive, aggressive behavior, harassment, or other actions that threatened the comfort or safety of the staff or other Guests;
• The Guest made sexual advances or demanded sexual, intimate, or escort services;
• The Guest demanded services that are not included in the available offer;
• The Guest refused to assume or change a body position required for the selected massage program, including turning onto their stomach, opted out of certain elements of the massage, or otherwise prevented the proper execution of the program according to its description;
• The Guest voluntarily opted out of parts of the selected massage program. Opting out of specific elements of the program does not constitute grounds for a partial or full refund;
• The Guest provided false or incomplete information regarding their health condition, allergies, contraindications, or individual intolerance to the products used;
• An individual allergic reaction or intolerance to cosmetic, hygiene, fragrance products, or oils occurred, which the Guest did not inform about before the massage began;
• The rules for using the premises, equipment, or other provided property were violated.

The Guest is financially responsible for any damages caused to the premises, equipment, furniture, or other property due to their own actions or those of invited persons and agrees to cover the full value of any resulting damage.

Refunds are only possible if the service was not performed due to the fault of the Service Provider, as well as in other cases explicitly provided for by the applicable laws of the Republic of Poland.

By making a reservation and using the services, the Guest confirms that they have read this Refund Policy and accept its terms.

IN EACH OF THE ABOVE-MENTIONED CASES, A REFUND IS NOT POSSIBLE.